FAQs
Common Questions
Get quick answers about our AI-powered healthcare platform. Can’t find what you’re looking for? Our team is ready to help at shanur@medx1.ai.
Platform Basics
What makes your EHR system different?
We’ve built an intelligent healthcare platform that understands context. Our AI works alongside healthcare providers to automate documentation, provide real-time insights, and streamline workflows while maintaining the highest standards of medical care.
Who is this built for?
Healthcare providers who want to spend more time with patients and less time with paperwork. Our platform adapts to practices of all sizes, from individual practitioners to large hospital systems.
Security & Compliance
How do you protect sensitive data?
Your data’s security is our top priority. We implement:
- Enterprise-grade encryption (AES-256)
- Secure transmission protocols (TLS)
- Regular third-party security audits
- Role-based access controls
- HIPAA-compliant infrastructure
What’s your approach to data privacy?
You maintain complete ownership of your data. We never share or sell information to third parties, and any system improvements using aggregated data are strictly anonymized and HIPAA-compliant.
AI Capabilities
How does the AI assist with documentation?
Our AI observes and learns from clinical interactions, creating structured documentation that physicians can quickly review and modify. It’s designed to enhance, not replace, clinical judgment.
How accurate is the system?
While our AI achieves exceptional accuracy rates, we believe in augmented intelligence - combining AI efficiency with human expertise. Practitioners always review and approve AI-generated content before finalization.
Technical Details
Will this work with our current systems?
We support seamless integration through:
- FHIR-standard APIs
- Major EHR platform connectors
- Custom integration options
- Secure data migration tools
What devices can we use?
Access your platform anywhere through:
- Web browsers (desktop & mobile)
- Native mobile apps
- Progressive web application
- Tablet-optimized interface
Getting Started
How is pricing structured?
We offer flexible pricing that scales with your practice. Rather than one-size-fits-all, we’ll work with you to create a package that matches your needs and growth plans.
What support do you provide?
Every client receives:
- 24/7 technical support
- Dedicated implementation team
- Regular training sessions
- Continuous system updates
Next Steps
Ready to learn more? Schedule a demo with our team to see how we can transform your practice.
Still have questions? Our support team is available 24/7 to help you succeed.